Website: https://mathflex.in
Contact Email: support@mathflex.in
01Introduction
Welcome to MathFlex (βMathFlexβ, βweβ, βourβ or βusβ).
MathFlex operates the website https://mathflex.in, which provides online educational content and learning resources for students preparing for JEE Main, JEE Advanced, and other relevant mathematics examinations.
This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you visit our website, create an account, purchase educational products, access learning materials, or contact us.
By accessing or using MathFlex, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.
Please read this Privacy Policy carefully. If you do not agree with its terms, please discontinue using our website.
We may update this Privacy Policy from time to time. Any revised version will be published on this page along with the updated effective date.
02Information We Collect
We collect information necessary to operate our website, provide educational services, process purchases, improve the learning experience, and communicate with users.
2.1 Personal Information
When you register, purchase a product, or contact us, we may collect:
We aim to collect only the information reasonably necessary for the relevant purpose.
2.2 Account and Learning Information
When you use MathFlex, we may collect information related to your account and learning activity, including:
This information helps us provide access to purchased content and improve our educational services.
2.3 Payment and Transaction Information
When you purchase products on MathFlex, transaction-related information may include:
Online payments may be processed by third-party payment service providers, including Cashfree or another provider made available on our website.
We do not intend to collect or store your complete card number, card security code, UPI PIN, or banking password on our own systems. Such sensitive payment credentials should be entered only through the authorised payment provider's interface.
Payment processing is also subject to the payment provider's applicable terms and privacy policy.
2.4 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
This information may be used for website security, troubleshooting, performance monitoring, analytics, and service improvement.
2.5 Information You Provide Voluntarily
If you contact our support team, submit feedback, report a problem, or participate in a survey or promotion, we may collect the information you choose to provide.
Please avoid sharing unnecessary sensitive personal information through support channels.
03How We Use Your Information
We may use your information for the following purposes:
We will not use personal information for purposes incompatible with the purpose for which it was collected, except where permitted by applicable law.
04Cookies and Similar Technologies
MathFlex may use cookies, local storage, and similar technologies to support website functionality and improve the user experience.
These technologies may be used to:
Some cookies may be provided by third-party services integrated into our website.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect features such as login, checkout, or access to purchased content.
Where required, we will seek consent for non-essential cookies or similar technologies.
05Sharing and Disclosure of Information
MathFlex does not sell personal information to third parties as a standalone commercial product.
We may share relevant information with the following categories of recipients when necessary for the purposes described in this policy:
5.1 Payment Service Providers
We may share transaction-related information with payment gateways and payment service providers to process purchases, verify payments, prevent fraud, handle disputes, and facilitate refunds.
5.2 Technology and Infrastructure Providers
We may use third-party service providers for website hosting, cloud infrastructure, video delivery, database services, authentication, email delivery, security, analytics, and website maintenance.
Such providers may process information on our behalf, subject to the arrangements and safeguards applicable to their services.
5.3 Marketing and Analytics Providers
Where applicable, we may use analytics and advertising tools to understand website usage, measure campaign performance, and improve our marketing activities. Information may be processed in accordance with the relevant provider's policies and your applicable privacy choices.
5.4 Legal and Regulatory Authorities
We may disclose information where required by applicable law, a valid legal process, a court order, or a lawful request from an authorised government or regulatory authority.
5.5 Business Transfers
If MathFlex undergoes a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
06Data Storage, Security, and Retention
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Depending on the systems used, these measures may include access controls, authentication mechanisms, secure communications, restricted administrative access, and appropriate security monitoring.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. While we work to protect information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including account management, delivery of purchased products, customer support, transaction records, dispute resolution, and legal or regulatory obligations.
When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law and our operational requirements.
07Account Security and User Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for using your account appropriately.
You should:
We may take reasonable steps to investigate suspected account misuse, protect users, and secure our website.
To report an account security concern, contact support@mathflex.in.
08Educational Content and Account Usage
MathFlex provides digital educational products and learning resources through its website.
Personal information and account activity may be used to verify access to purchased products, maintain purchase records, support learning features, and investigate suspected misuse.
Users must not attempt to gain unauthorised access to another user's account, interfere with website security, or misuse the website or its educational resources.
Any restrictions relating to copying, sharing, redistribution, or commercial use of educational materials will be governed by the applicable Terms of Use and intellectual property notices.
09Children's Privacy
MathFlex provides educational resources that may be relevant to school students, including individuals below the age of 18.
Where a user is a child under applicable law, we will handle personal information in accordance with the legal requirements applicable to children's data, including obtaining verifiable parental or guardian consent where required.
Parents and legal guardians who believe that a child has provided personal information inappropriately may contact us at support@mathflex.in.
We will review such requests and take appropriate action in accordance with applicable law.
10Third-Party Websites and Services
Our website may contain links to third-party websites or use services operated by external providers, including payment gateways and technology platforms.
We do not control the privacy practices, security measures, or content of independent third-party websites.
Your interactions with those services may be subject to their respective terms and privacy policies. We encourage you to review those policies before providing personal information to third parties.
11Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
Certain information may need to be retained where required by law, for legitimate transaction records, or to resolve disputes.
To exercise an applicable privacy right, please email support@mathflex.in with sufficient information for us to identify and process your request.
We may need to verify your identity before acting on a request. We will handle requests within the period required by applicable law.
12Marketing Communications and Opt-Out
We may send promotional emails or other marketing communications where permitted by law.
You may opt out of promotional emails using the unsubscribe mechanism provided in the communication, where available, or by contacting support@mathflex.in.
Even if you opt out of promotional communications, we may continue to send essential service communications, including payment confirmations, account notices, security alerts, and information necessary to provide services you have purchased.
13International Processing
Some third-party service providers may store or process information in locations outside your state or country.
Where personal information is transferred or processed across borders, we will handle such processing in accordance with applicable legal requirements and the safeguards relevant to the service.
14Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our website, products, technology, business practices, or applicable laws.
The updated version will be published on this page with a revised effective date. Where required by law, we will provide additional notice or seek consent for material changes.
We encourage users to review this page periodically.
15Contact Information and Grievances
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact:
Website: https://mathflex.in
Email: support@mathflex.in
Subject: Privacy Policy / Data Protection Request
Please include a description of your concern and sufficient details for us to respond. We will review and address requests in accordance with applicable law.